People often claim to be listening when what they are really doing is calculating a rebuttal. Although their rebuttal may be valid, responding to someone in a defensive way only escalates relationship conflicts. People want to be “heard” and to
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This article was first published in Breathe. www.breathe-mag.co.uk. I share it with you now because it is timeless, and will serve as a good reiteration or expansion of what I share in my book about communication and embracing your partners differences. Attack
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